The email address linked to your eCitizen account is an important part of your account information and may be used for communication, notifications, and account-related services. If you no longer use the email address you originally registered with or want to replace it with one you currently have access to, updating your account details can help ensure that important messages reach you.
This guide shows you how to change and update the email address associated with your eCitizen account i.e. you want to link and use a new email address on your eCitizen account. It covers where to access the relevant account settings, how to enter your new email address, and any verification steps required to complete the change successfully.
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What is eCitizen Account Email Address?
An eCitizen Account Email Address is the email address used to create, access, and manage an individual’s eCitizen account in Kenya. It serves as an important account identifier and is associated with the user’s eCitizen profile. The email address may be used when signing in, receiving account-related notifications, and communicating with eCitizen about services available through the platform.
The eCitizen account email address is also important for account security and recovery. Users may receive verification messages, notifications, and other important information through the email address linked to their account. For this reason, it is advisable to use an active email address that the account holder can access and to keep the account information accurate and up to date.
What is eCitizen Account Email Address Change?
eCitizen Account Email Address Change refers to the process of updating the email address linked to an individual’s eCitizen account. This may be necessary when a user no longer has access to their previous email address, wants to use a new email address, or needs to correct an email address associated with their account. Changing the email address helps ensure that the correct contact information is connected to the eCitizen profile.
Updating the eCitizen account email address is also important for receiving account notifications, verification messages, and other communications related to eCitizen services. Users should ensure that the new email address is active and accessible because it may be used for account verification and future account recovery. The change should be completed through the appropriate eCitizen account management process to help maintain the security and accuracy of the account.
Requirements Needed To Change eCitizen Account Email Address
Before changing the email address linked to your eCitizen account, ensure that you have the necessary account details and contact information required to complete the update. Having these three requirements ready will help you verify your account, enter the new email address correctly, and complete the change without unnecessary interruptions. The three requirements needed to change your eCitizen Account Email Address are:
- ID Number
- eCitizen Password
- New Email Address
The email address associated with your eCitizen account can be important for receiving account notifications, service-related communication, and other information from the platform. If you have stopped using the email address currently linked to your account or need to replace it with an active one, changing the account details helps keep your contact information accurate and accessible.
How To Change Email Address on eCitizen Account
If you have access to your eCitizen account, you can manage the contact information associated with your profile through the available account settings. Changing the email address involves locating the relevant option, entering your current contact information, and completing any verification required for the new address. Follow the steps below to change the email address on your eCitizen Account:
- Step 1: Visit eCitizen website
To change Email Address on eCitizen, you first need to visit eCitizen website using https://accounts.ecitizen.go.ke/
- Step 2: Click on Sign in
Once you are on eCitizen website, on the top menu click on the “Sign In” button.
- Step 3: Enter ID Number
Next, in the eCitizen login process, start by entering “ID Number” before proceeding to the next step.
- Step 4: Enter eCitizen Password
Once you have entered your ID Number, now enter “eCitizen Account Password” and click on the “Sign In” button.
- Step 5: OTP Verification
If your eCitizen Account has Two Factor Authentication (2FA) enabled, you will be prompted to verify eCitizen login via OTP verification code.
- Step 6: Enter eCitizen OTP Verification Code
Enter the eCitizen OTP vertification code that has been sent to both Email Address and Phone Number then click on the “Next” button to proceed.
- Step 7: eCitizen Login Successfull
Once you have entered everything correctly and verified your account via OTP code, you will be logged into your eCitizen account successfully.
- Step 8: Click on Account Management
Next, once you have accessed your eCitizen account dashboard, click on “Account Management” to start the process of changing Email Address on eCitizen.
- Step 9: eCitizen Account Access Information
Under Account Management, scroll to “Account Access Information” and the click on “Change” next to “Email Address” to begin the process of eCitizen account email address changing.
- Step 10: Verify eCitizen Account Ownership
In this step, you need to verify eCitizen account ownership by entering the “eCitizen Password” and then clicking on the next button.
- Step 11: Enter OTP Sent To Phone Number
Next, you need to enter the eCitizen OTP Vertification code that has been sent to Phone Number. Once you have entered the OTP code, click on the “Next” button.
- Step 12: Enter New Email Address
In this step, you need to enter the new email address that you want linked to your eCitizen account. Once you have entered the new email address click on the “Next” button to proceed.
- Step 13: Enter OTP to Confirm New eCitizen Account Email Address
Next, enter the eCitizen OTP Vertification code that has been sent to the new email address. Once you have entered the OTP verification code, click on the “Next” button.
- Step 14: eCitizen Account Email Address Successfully Changed
In this last step, once you have done everything correctly, your eCitizen account email address will be changed successfully and you can start using the new email address on eCitizen account. The message “Account Successfully Updated” will be displayed under “Account Management” where you can also confirm that the eCitizen Email Address has been successfully changed.
Overview: eCitizen Account Email Address Change
To change the email address on an eCitizen account, begin by visiting the eCitizen website and clicking Sign in. Enter your registered email address or ID number, followed by your eCitizen password, and complete the OTP verification by entering the verification code sent to you. Once successfully logged in to your eCitizen account, click on Account Management to access your account information. Select the option for eCitizen Account Access Information and proceed to verify ownership of your account as required.
READ ALSO: How To Register eCitizen Account
After verifying your account ownership, enter the OTP sent to your existing email address to authorise the account change. You can then enter the new contact information as prompted and provide the OTP sent to confirm the new details. Once the verification process is successfully completed, the updated information will be saved to your eCitizen account, and you should receive confirmation that the account details have been changed successfully.