Disclaimer
This tutorial on How To Verify Mobile Number on iTax is an independent step-by-step guide by Tutorials Kenya. We are not affiliated with or endorsed by Kenya Revenue Authority (KRA) or any government agency in Kenya. This step-by-step tutorial is for informational and educational purposes only.
Mobile number verification on iTax is the process of confirming and authenticating the phone number registered on a taxpayer’s iTax account with the Kenya Revenue Authority (KRA). This verification is done through a One-Time Password (OTP) sent via SMS to the registered mobile number. Once the OTP is correctly entered on the iTax, the system confirms that the mobile number belongs to the taxpayer and is active. This helps KRA maintain accurate taxpayer contact details and enhances the security of iTax.
READ ALSO: How To Check KRA PIN using KRA PIN Checker
A verified mobile number is mandatory to fully access and use iTax functionalities. Critical actions such as logging in, filing returns, updating taxpayer details, applying for services and receiving system notifications all rely on OTPs sent to the registered phone number. Without mobile number verification, access to these services may be restricted, making it essential for taxpayers to verify their mobile number to ensure uninterrupted use of the iTax portal.
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Requirements Needed To Verify Mobile Number on iTax
To successfully verify your mobile number on iTax, you must have your KRA PIN Number or National ID number and your iTax Password (KRA Password).
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KRA PIN Number or National ID Number
You can log in to iTax using either your KRA PIN Number or National ID Number. If you do not know your KRA PIN Number, simply use your National ID Number to access the portal.
Forgot Your KRA PIN Number?
To retrieve your KRA PIN Number via SMS:
- Dial *222#, then follow these steps:
- Select Option 5 – KRA Services
- Enter 98 – More
- Enter 9 – Other Services
- Enter 3 – PIN Retrieval
- Choose 1 – Taxpayer Type
- Enter your ID Number
Your KRA PIN Number will be sent to you via SMS.
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iTax Password (KRA Password)
To verify your mobile number on iTax, you must first have your iTax password (KRA password). This password is required to log in to your iTax account and access your profile, where you will be required to verify mobile number. Without the correct password, you will not be able to sign in or complete the mobile number verification process on iTax.
If you have forgotten your iTax password or cannot access your account, you need to reset it before verifying mobile number on iTax. You can follow this step-by-step guide to reset your KRA password: https://www.tutorials.co.ke/how-to-reset-kra-password/or use this detailed guide on resetting your iTax password: https://www.tutorials.co.ke/how-to-reset-itax-password/. Resetting your password ensures smooth access to your iTax account, allowing you to complete your mobile number verification on iTax smoothly.
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How To Verify Mobile Number on iTax
To successfully verify mobile number on iTax, you need to carefully follow the step-by-step instructions outlined below to ensure the process is completed correctly.
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Step 1: Visit iTax
The first step in the process of How To Verify Mobile Number on iTax is to visit – https://itax.kra.go.ke/KRA-Portal/
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Step 2: Log in to iTax
Next, enter KRA PIN Number or ID Number, click on the “Continue” button, enter iTax Password (KRA Password), solve the arithmetic question (security stamp) and click on the “Login” button to access your iTax account.
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Step 3: Enter Mobile Number
Once logged into iTax, you will see the notification “Mobile Number must be verified in order to access iTax functionalities.” At this point, if the mobile number displayed is yours, you can go ahead and click on the “Send Verification Code” button. If you want to add your new mobile number, just delete that mobile number and enter the new one that you want to use on iTax.
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Step 4: Enter OTP Sent To Mobile Number
Next, check your phone for an SMS containing the OTP verification code that has been sent by Kenya Revenue Authority (KRA). Enter the OTP verification code and click on the “Submit” button.
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Step 5: Mobile Number Verified Successfully
Once you have entered the OTP sent to your mobile number, you will have now successfully verified mobile number on iTax. You can now access iTax and use the various features and functionalities available in your account.
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Once your mobile number has been verified on iTax, you will be able to access all services without interruption. You will also receive important alerts, OTPs, and notifications directly on your phone, making it easier to complete tax-related tasks securely and on time.
READ ALSO: How To Download Tax Compliance Certificate (TCC)
To avoid login issues or delays when using iTax, always ensure that your registered mobile number is active and correctly verified. Keeping your contact details up to date helps ensure smooth communication with KRA and uninterrupted access to the iTax portal.
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