Disclaimer
This tutorial on How To Reset KRA Password is an independent step-by-step guide by Tutorials Kenya. We are not affiliated with or endorsed by Kenya Revenue Authority (KRA) or any government agency in Kenya. This step-by-step tutorial is for informational and educational purposes only.
A KRA password is the secure login credential used to access the Kenya Revenue Authority’s iTax portal. It allows taxpayers to log in, manage their tax records, file returns, and access other online services provided by KRA.
To reset your KRA password, you must have your KRA PIN number or National ID number, as well as access to the email address linked to your KRA PIN. The password reset details are sent to this registered email, making it an essential requirement for completing the process successfully.
READ ALSO: How To Reset iTax Password
If you ever forget your KRA password, you can easily reset it provided you have your KRA PIN or National ID number and access to the email address registered on your iTax account. This process enables you to quickly regain access and continue managing your tax services on the KRA portal without disruption.
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How To Get KRA PIN Number via SMS
How To Get KRA PIN Certificate via Email
Requirements Needed To Reset iTax Password
To successfully reset your KRA password, you must have your KRA PIN number or National ID number and access to the email address registered on iTax, which is the email linked to your KRA PIN.
1. KRA PIN Number or National ID Number
You can log in to iTax using either your KRA PIN Number or National ID Number. If you do not know your KRA PIN Number, simply use your National ID Number to access the portal.
Forgot Your KRA PIN Number?
To retrieve your KRA PIN Number via SMS:
- Dial *222#, then follow these steps:
- Select Option 5 – KRA Services
- Enter 98 – More
- Enter 9 – Other Services
- Enter 3 – PIN Retrieval
- Choose 1 – Taxpayer Type
- Enter your ID Number
Your KRA PIN Number will be sent to you via SMS.
2. Email Address Registered on iTax
The email address registered on your iTax account plays a critical role in securing your KRA password. When you initiate a KRA password reset, the system uses this email to verify your identity and send the password reset instructions. Without access to the registered email, you will not be able to complete the KRA password reset process.
For this reason, it is essential to have active access to the email linked to your KRA PIN when resetting your KRA password. All password reset messages, links, and notifications from KRA are sent to this email, making it the only way to receive the reset details and regain secure access to your iTax account.
Need Help? Submit Service Request
How To Get KRA PIN Number via SMS
How To Get KRA PIN Certificate via Email
How To Reset KRA Password
To successfully reset your KRA password on the iTax portal, you need to carefully follow the step-by-step instructions outlined below to ensure the process is completed correctly.
Step 1: Visit iTax (KRA Portal)
The first step in resetting your KRA password is to visit the iTax (KRA Portal) by accessing the official website at https://itax.kra.go.ke/KRA-Portal/
Step 2: Enter KRA PIN Number or National ID Number
Next, enter your KRA PIN number or National ID number, click “Continue,” and then select the “Forgot Password/Unlock Account” link to start the KRA password reset process.
Step 3: Fill the Forgot KRA Password Form
At this stage, complete the online Forgot KRA Password request form by entering the required details. Solve the arithmetic security question and click the “Submit” button to proceed. A password reset email will then be sent to your registered email address, which you should check to continue with the KRA password reset process.
Step 4: KRA Password Reset Email
Next, confirm the email address associated with your KRA PIN. The iTax password reset email, which includes your KRA PIN and a system-generated temporary password (acting as your old password), will be sent to this address. You will use this temporary password to create a new KRA password on the iTax (KRA Portal).
Step 5: Visit iTax (KRA Portal)
In this step, go to the iTax (KRA Portal) and enter your KRA PIN number or National ID number, then click “Continue.” Next, enter the temporary iTax password you received and click the “Login” button to access your account.
Step 6: New KRA Password Setup
The final step in the KRA password reset process is creating a new password for your account. At this stage, you will need to enter your Old Password (the temporary password sent to your registered email), choose a New Password for accessing the KRA Portal, and re-enter it in the Confirm New Password field to ensure accuracy.
You will also be required to select a Security Question, provide a Security Answer, confirm the answer, and acknowledge the necessary disclaimers. This includes ticking the boxes for “I Agree to the KRA Website Policy and Disclaimer” and “I have read the KRA Website Secure Password Policy Guideline.” These steps help maintain the security of your account.
Need Help? Submit Service Request
How To Get KRA PIN Number via SMS
How To Get KRA PIN Certificate via Email
Once all fields are correctly filled, click the “Submit” button. A confirmation message will appear stating “Your KRA password has been successfully changed,” and you will be automatically logged into your account. Finally, click “OK” to proceed, and your new KRA password will be fully active, allowing you to access the iTax portal securely.
READ ALSO: How To File KRA Returns for Unemployed
To reset your KRA password, ensure you have your KRA PIN and the email address associated with it. The process sends a temporary password to your email, which you then use to create a new password on the iTax portal. By completing the security questions and accepting the portal’s policies, your new password is activated, giving you immediate access to your account.
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